How to build an Elite Efficient Team
Based on:
Harvard Business Review on Teams That Succeed
http://www.amazon.com/Harvard-Business-Review-Succeed-Paperback/dp/159139502X
There are three (3) types of teams:
Teams that:
1) Recommend things (task force or project group)
2) Make or do things (operations or marketing)
3) Run things (oversee functional activity)
Leadership must Link teams to performance & Don’t let these terms (Teams & Performance) become a cliché.
Needed team skills
Technical or functional expertise to handle specific tasks
Problem solving & decision making skills
Interpersonal skills:
- Effective communication
- Constructive conflict
- Objectivity
- Active listening
- Recognizing interests
- Achievement of others
We need to be accountable as a team (mutual accountability)
“We hold ourselves accountable”
“When teams work together toward a common objective trust and commitment follow”
- Achievement must be mutually shared
- Teams need to have a common purpose
- Shared leadership
How do we get Individual and mutual accountability?
- Open ended communications and active problem solving meetings
- Need to establish performance goals that relate to overall purpose
- Objective measureable goals
Failed teams rarely develop a common purpose
How do we get higher levels of productivity?
Groups are more creative and productive when:
- They achieve high levels of participation, cooperation, and collaboration
- Real time learning is important for teams to develop faster
- Continuity of team members builds familiarity
- Clearly express urgency and worthwhile purposes
- Clearly express expectations to new team members
Build group emotional intelligence = enhances overall effectiveness
EQ Factors:
Trust among members, sense of group identity, and sense of group efficacy (effectiveness)
Attitude and behavior need to support above factors
- Leaders need to admit fault when they are wrong
- Leaders must be available
- Leaders need to ask for input
- Open-mindedness, enthusiasm
- Ability to introduce new methods so team can learn from trial and error
Teams where members feel comfortable making suggestions
New members can:
- Try things that might not work
- Point out potential problems
Leadership:
- Leadership needs to reassure this is safe
- Essence of a team is shared commitment
Decision Making
- Not a singular event – It is a process
- Inquiry process (getting everyone involved)
- Provide Constructive feedback
- Variety of options
- Serious consideration to all view points
- Know when to bring deliberations to a close
Leaders and managers need to make sure they keep contact with teams to see what is going on and that everything is okay because if contact is lost then teams feel disengaged from management and create their own rules which lead to failure.
The best teams lull their leaders and managers to sleep.
Ways to prevent
- Performance measures
- Reward structure
- Hands on presence from leadership
Keith Miller | The Elite Coach | The Million Dollar Coaching Company | www.EliteProCoach.com | (855) My-Pro-Coach